Improve your company's interoperability with an SRM.

Nowadays, we live in a world where speed is appreciated, to achieve this in companies, they have to be completely organized to be able to manage time and actions in the best possible way. Therefore, it is necessary that the different levels of the company are interconnected with each other, so that they work in synchrony to achieve the necessary fluency.

How can an SRM help me improve the operability of my company?

An SRM is a revolutionary concept, as it comes to the market to improve all areas of service companies. If you still think that interoperability is not something fundamental in your service company, wait until you know the benefits and what you can achieve. An SRM can help you integrate the different systems and levels of your company, making them interact with each other so that they work together. Waddi is an SRM oriented to improve the management of service companies, and one of its key functionalities is the interoperability it achieves.

Imagine having full access from one place to the activity of your field operators, your customer's experience and the field collaborators in charge of performing the service. This is just a part of the interconnection that you can achieve in your company thanks to the implementation of a Service Relationship Management.

What is the purpose of achieving interoperability?

Achieving this makes all the systems of your gas station work together, thus reducing costs, errors in operations, as well as allowing information to flow effectively. Not only that, but by improving this flow you can increase the quality and speed of communication in your gas station, achieving a better customer experience.

To achieve this, interoperability is key, as the SRM will ensure that these systems work together. For example, the customer will be able to request the service through the use of chatbots and voicebots, where he will be able to choose the day and time of the recharge. In turn, your team of field collaborators receive the customer's request and enter it into the system, assigning a field collaborator to perform the service, which the customer can accept.

On the other hand, in the event that an unforeseen problem arises and is cancelled, your operations system can assign another collaborator to do the recharge in an instant. Imagine all the time and steps it would take to perform this task without the levels of your company being interconnected with each other. Interoperability is essential in your company, because it achieves greater efficiency in tasks and improves productivity.

Waddi, the ally your gas station needs.

As we have seen so far, getting the different areas of your company to communicate with each other can have great long-term benefits. Above all, you can save time, solve problems faster and have more control over all aspects of your company. Below, we share with you the advantages that Waddi offers you to achieve interoperability in your company:

• By using Waddi as your main platform, you will be able to have tools for all critical areas of your gas company, such as sales, marketing, customer service and even the management side of your company.
• Your field team and your operational team will have at their disposal products to work together and interconnected. Your operational collaborators will be able to have all the necessary information about the activity of the field collaborators performing the recharge.
• You can integrate Waddi with your operational tools, your invoicing systems, a CRM and even an ERP.
• Waddi can easily connect with the hardware you use for different areas of your company. For example, you can integrate it with the tool you use to measure and account for your gas inventory.
• In addition, you can seamlessly connect the hardware you use for tank control measurement, a fundamental activity in gas plants throughout Mexico.

Go digital with Waddi! Contact us now to receive advice on how to improve the interoperability of your company.

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